CANNOT ACCESS THE SHELL PROMPT IN SBC

(Doc ID 2120102.1)

Last updated on MARCH 01, 2018

Applies to:

Acme Packet 4500 - Version S-Cz7.2.0 to S-Cz7.3.0 [Release S-Cz7.0]
Information in this document applies to any platform.

Symptoms

Cannot access the shell prompt in SBC. Customer is getting following error :-

ACMESYSTEM# shell

Shell access is disabled on this Session Director

Changes

 New installation

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms