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BDA Node Does Not Come Up After Powercycle Stuck Reporting"There are offline or missing virtual drives with preserved cache." (Doc ID 2122609.1)

Last updated on NOVEMBER 23, 2022

Applies to:

Big Data Appliance X5-2 Hardware - Version All Versions and later
Linux x86-64

Symptoms

A BDA node does not come up during powercycle. Checking the status in the ILOM shows it is stuck with the below message:

LSI MegaRAID SAS-MFI BIOS
Version 6.17.04.2 (Build June 17, 2014)
Copyright(c) 2014 LSI Corporation
HA -0 (Bus 3 Dev 0) LSI MegaRAIS 9361-8i
FW package: 24.3.0-0073

Foreign configuration import did not import any drives.
Press any key to continue.

There are offline or missing virtual drives with preserved cache.
Please check the cables and ensure that all drives are present.
Press any key to enter the configuration utility.

Additional symptoms show:

1. From the ILOM snapshot the powercycle did not get to the host OS yet for boot:

d3 | 03/28/2016 | 07:22:27 | Button | Power Button pressed | Asserted
11e | 03/28/2016 | 13:48:15 | System Firmware Progress | Option ROM initialization | Asserted

 

2. The console log contains no related information.

3. The disk in slot 1 is bad because the LED is on but otherwise there are no other hardware faults.

Cause

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In this Document
Symptoms
Cause
Solution
References


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