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SDP2-2.3 : Shared Shell - "Failed to open shell connection" (Doc ID 2140301.1)

Last updated on MARCH 12, 2021

Applies to:

StorageTek Service Delivery Platform (SDP2) - Version 2.1.1 to 2.5.0 [Release 2.0]
Information in this document applies to any platform.
SDP2-2.3

Symptoms

 Starting Shared Shell from ASR portal or locally with MDVOP fails with "Failed to open shell connection"

 From /home/sdp2admin/.mdvop/transcripts/ShellServiceLogger.0.log we can see that shared shell is not linking the hostname correctly and generates a null exception :

 

Cause

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In this Document
Symptoms
Cause
Solution


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