SDP2-2.3 : Shared Shell - "Failed to open shell connection"

(Doc ID 2140301.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Sun StorageTek Multi-Drive Virtual Op Panel - Version 2.2 and later
Information in this document applies to any platform.
SDP2-2.3

Symptoms

 Starting Shared Shell from ASR portal or locally with MDVOP fails with "Failed to open shell connection"

 From /home/sdp2admin/.mdvop/transcripts/ShellServiceLogger.0.log we can see that shared shell is not linking the hostname correctly and generates a null exception :

 

Cause

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