Multiple Load Failures On Drive 1,2,-2,1,1 On Sl8500 (Doc ID 2142231.1)

Last updated on MAY 31, 2016

Applies to:

IBM LTO5 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Oracle replaced drive in bay48, acsls drive 0,1,1,0
ran command on acsls : config drives 0,1,1
saw change in serial number on acsls, 2016-05-20 13:19:56 57397 drive 0, 1, 1, 0 serial number changed.
on media server med01np ran command tpautoconf -report_disc
saw missing drive ACS-LTO5-BAY.48-0.1.1.0 path /dev/rmt/13cbn
ran command tpautoconf -replace_drive ACS-LTO5-BAY.48-0.1.1.0 -path /dev/rmt/13cbn
re-ran command tpautoconf -report_disc, no issues.
ran command tpautoconf -a
netbackup stop
bpps -x - all clear
netbackup start

Drive shows as available in NetBackup

Start process to that drive - tape loads in drive, acsls shows tape in drive, NetBackup never shows tape in drive and job details never shows tape loaded.

Symptoms

 Over the last few days, on several different media, load failures on drive 1,2,-2,1,1. log errors like:
2016-05-13T09:17:35.120 1,2,-2,1,1 root hli0 move 42834401error 3955 Error from device Code: 605 - Drive media error Data=<response sequence="6805822" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6426</resultCode><resultText><!|CDATA|drive 1,2,-2,1,1: load FAILED with mediaError: CartLabel E08783L5 (driveType = IbmUltrium5, driveFirmware = D8D4, sn = 9168066419)||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode><STAPacketVersion>2</STAPacketVersion></result></response>
2016-05-13T09:17:35.166 1,2,-2,1,1 root hli0 move 42834401error 3337 Drive load failed due to media error volumeLabel=E08783L5 hliLsm=1

Cause

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