My Oracle Support Banner

Remove authentication user show error message: Cannot get all MOS Users: java.lang.RuntimeException: Could not get Entitlement Service. (101214) (Doc ID 2149445.1)

Last updated on MARCH 05, 2025

Applies to:

Enterprise Manager Ops Center - Version 12.3.0 to 12.3.0 [Release 12.0]
Information in this document applies to any platform.

Symptoms

Remove authentication user show popup error message:

Cannot get all MOS Users: java.lang.RuntimeException: Could not get Entitlement Service. (101214)

EC cacao logs shows following incidents:

[ERROR 24 May 2016 11:16:16,878 http-thread-pool-9443(2) com.sun.scn.ui.common.exception.ExceptionManager] Cannot get all MOS Users: java.lang.RuntimeException: Could not get Entitlement Service. (101214)
com.sun.scn.ui.common.exception.SystemException: Cannot get all MOS Users: java.lang.RuntimeException: Could not get Entitlement Service. (101214)
at com.sun.xvm.services.dao.user.impl.UserDaoImpl.getAllMOSUsers(UserDaoImpl.java:305)
at com.sun.xvm.services.dao.user.impl.UserDaoImpl.getAllMOSUsers(UserDaoImpl.java:293)
…

and

Jun 13, 2016 10:13:50 AM com.sun.xvm.services.mos.impl.MosRelayConnection _getSatelliteProps
SEVERE: thr#2532:"http-thread-pool-9443(3)" Cannot load /var/opt/sun/xvm/persistence/scn-satellite/satellite.properties: /var/opt/sun/xvm/persistence/scn-satellite/satellite.properties (No such file or directory)
….

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.