T10000C - Error 604- Drive Not Functional, Not Communicating, RC 3955 (Doc ID 2152559.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

StorageTek T10000C Tape Drive - Version All Versions and later
Information in this document applies to any platform.

The drive is offline and not communicating. Did the reboot but it failed with error 604 drive not functioning. Did a power off and then on. Same problem drive offline, not communicating.
Type: T10000C Rev: 3.62.111

Symptoms

SL Console Drive offline - not communicating
Time : 2016-06-20T08:28:51.032
Device Address : 1.1.2.1.3
User : root
Requester : default
Activity : queryDrive
Request Id : 78065001
Level : error
Result Code : 3955
Text : "Error from device Code: 604 - Drive is not functional"
Parameters : Data=<response sequence="3527571" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6457</resultCode><resultText><!|CDATA|drive 1,1,2,1,3: getState FAILED, resultCode = 6457||></resultText><operationalState>604</operationalState></resultStatus><driveState>notCommunicating</driveState><needsCleaning>false</needsCleaning><hostActivity>false</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response>

Cause

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