IP Connection Unavailable For Both MASP Cards (Doc ID 2153330.1)

Last updated on FEBRUARY 06, 2024

Applies to:

Symptoms

1. There is following alarm for both MASP 1113 and 1115 in rept-stat-trbl list:

EagleSTP2 16-05-31 13:01:24 IST EAGLE5 46.2.0-67.10.0
SEQN UAM AL DEVICE ELEMENT TROUBLE TEXT
5092.0048I * TERMINAL 16 Terminal failed
16-05-30 14:33:56
5100.0084 ** DLK 1113,A OAM IP Connection Unavailable
16-05-27 07:22:14
5101.0084 ** DLK 1115,A OAM IP Connection Unavailable
16-05-27 07:22:14

2. Ethernet link is UP on both MASPs.

EagleSTP2 16-06-02 14:50:10 IST EAGLE5 46.2.0-67.10.0
PST SST AST
MEAS SS IS-NR Active -----
ALARM STATUS = No Alarms

CARD VERSION TYPE PST SST AST
1113 137-010-000 E5MCAP IS-NR Standby -----
IP Link A OOS-MT Unavail -----
1115 P 137-010-000 E5MCAP IS-NR Active -----
IP Link A OOS-MT Unavail -----

CARD 1113 ALARM STATUS = No Alarms
CARD 1115 ALARM STATUS = No Alarms

Command Completed.

3. pass:ftptest command completes successfully.

> pass:loc=1113:cmd="ftptest -a meas"
EagleSTP2 16-05-31 13:03:01 IST EAGLE5 46.2.0-67.10.0
FTP Interface Test
Test Results: PASS
Server IP: 10.96.x.x
FTP Error: 0
Segment: 190004fa
Diag Msg:

> pass:loc=1115:cmd="ftptest -a meas"

EagleSTP2 16-05-31 13:03:20 IST EAGLE5 46.2.0-67.10.0
FTP Interface Test
Test Results: PASS
Server IP: 10.96.x.x
FTP Error: 0
Segment: 190004fa
Diag Msg:

FTPTEST: Command Complete

4. Initiated manual FTP transfer of measurement report. It completed successfully

> rept-ftp-meas:type=comp:enttype=sctpasoc:period=specific:qh=1245

EagleSTP2 16-05-31 13:06:16 IST EAGLE5 46.2.0-67.10.0
rept-ftp-meas:type=comp:enttype=sctpasoc:period=specific:qh=1245
Command entered at terminal #17.
;

Command Accepted - Processing
EagleSTP2 16-05-31 13:06:16 IST EAGLE5 46.2.0-67.10.0
FTP measurement report request sent to primary E5-MASP.
;
Command Executed
EagleSTP2 16-05-31 13:07:03 IST EAGLE5 46.2.0-67.10.0
REPT-FTP-MEAS request was successful.

5. Confirmed that all scheduled reports are being transferred to configured FTP server.

Cause

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