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CommsGBU Network Support Signaling Solutions Diameter Signaling Router (DSR) Handoff Procedure (Doc ID 2155448.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 3.0 and later
Information in this document applies to any platform.

Goal

This document provides Oracle Consultancy Services or Oracle Partners information about the Technical Support Center (TSC) Hand Off Process for DSR product related projects.

Solution

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In this Document
Goal
Solution
 TSC HAND OFF STEPS
 What are the steps required for TSC Hand Off?
 Step 1 - Establishing Remote Access - to be executed during project implementation.
 Step 2 - Establishing Entitlement and Obtain Welcome Letter for Oracle Support
 Step 3 - PM collects Project information prior to SR submittal for TSC Hand Off.
 Step 4 - Project Prime Identified
 Step 5 - Project Prime Health Check
 Step 6 - Opening SR for TSC Hand Off
 Step 7 - SR Acceptance by TSC
 Step 8 - PM provides TSC project information
 Step 9 - Project and Health Check Review
 Step 10 - TSC Hand Off Acceptance
 Step 11. TSC Hand Off Complete
 TSC HAND Off Data COLLECTION WORKSHEET
 CUSTOMER INFORMATION QUESTIONNAIRE
 PROJECT  INFORMATION QUESTIONNAIRE
 SITE INFORMATION QUESTIONNAIRE
 REMOTE  ACCESS  QUESTIONNAIRE
 SOLUTION ARCHITECTURE & ENGINEERING QUESTIONNAIRE
 HEALTH CHECK QUESTIONNAIRE
 ACCEPTANCE
 APPENDIX A: Oracle Remote Access Methodology
  
References

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