CommsGBU Network Support Signaling Solutions Diameter Signaling Router (DSR) Handoff Procedure
(Doc ID 2155448.1)
Last updated on JUNE 20, 2018
Applies to:Oracle Communications Diameter Signaling Router (DSR) - Version DSR 3.0 and later
Information in this document applies to any platform.
This document provides Oracle Consultancy Services or Oracle Partners information about the Technical Support Center (TSC) Hand Off Process for DSR product related projects.
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In this Document
|TSC HAND OFF STEPS|
|What are the steps required for TSC Hand Off?|
|Step 1 - Establishing Remote Access - to be executed during project implementation.|
|Step 2 - Establishing Entitlement and Obtain Welcome Letter for Oracle Support|
|Step 3 - PM collects Project information prior to SR submittal for TSC Hand Off.|
|Step 4 - Project Prime Identified|
|Step 5 - Project Prime Health Check|
|Step 6 - Opening SR for TSC Hand Off|
|Step 7 - SR Acceptance by TSC|
|Step 8 - PM provides TSC project information|
|Step 9 - Project and Health Check Review|
|Step 10 - TSC Hand Off Acceptance|
|Step 11. TSC Hand Off Complete|
|TSC HAND Off Data COLLECTION WORKSHEET|
|CUSTOMER INFORMATION QUESTIONNAIRE|
|PROJECT INFORMATION QUESTIONNAIRE|
|SITE INFORMATION QUESTIONNAIRE|
|REMOTE ACCESS QUESTIONNAIRE|
|SOLUTION ARCHITECTURE & ENGINEERING QUESTIONNAIRE|
|HEALTH CHECK QUESTIONNAIRE|
|APPENDIX A: Oracle Remote Access Methodology|