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Global Disaster Recovery / Critical Event Preparedness Bulletin for Signaling Products (Doc ID 2168364.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Communications Diameter Signaling Router (DSR)
Oracle Communications Subscriber Data Management (SDM)
Oracle Communications Policy Management
Oracle Communications EAGLE (Software)
Oracle Communications Performance Intelligence Center (PIC) Software - Version 9.0.4 and later
Information in this document applies to any platform.


This bulletin is to better prepare our customers in the event their service area is severely impacted by a hurricane, tornado, ice storm, flood, power outage, act of God, or other “Force Majeure” event.  If a customer is using a unique configuration, or has customized the product in any way that is not described in Oracle-provided documentation, then the customer is responsible for defining / implementing any additional backup/recovery measures. Oracle is prepared to respond to all requests for technical assistance due to such events once a customer opens a SR via My Oracle Support (MOS) or Oracle Call Center at +1 800 223-1711 (Oracle Support)



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In this Document
 Oracle Support Recommendations
 Oracle Support Documentation
 Oracle Support Eagle Recovery Documentation
 Oracle Support ELAP Recovery Documentation
 Oracle Support LSMS Recovery Documentation
 Oracle Support EPAP Recovery Documentation
 Oracle Support PIC Recovery Documentation
 Oracle Support HLR Router Recovery Documentation
 Oracle Support DSR/DIH or IDIH Recovery Documentation
 Oracle Support Subscriber Database Server Recovery Documentation
 Oracle Support Policy/PCRF Recovery Documentation
 Oracle Support UDR Recovery Documentation
 Escalate a Service Request

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