T5xx0 + T6320/T6340 servers: The Service Processor's (SP) root user must keep the ILOM shell otherwise the SP snapshot tool fails to collect data.
(Doc ID 2170826.1)
Last updated on JUNE 11, 2019
Applies to:
Sun Netra T5220 Server - Version Not Applicable to Not Applicable [Release N/A]Sun Netra T6340 Server Module - Version Not Applicable to Not Applicable [Release N/A]
Sun SPARC Enterprise T5440 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun SPARC Enterprise T5240 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun SPARC Enterprise T5120 Server - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
This document applies to all servers with a T2 or T2 Plus CPU (Netra and non-Netra servers)
Symptoms
When collecting a SP snapshot from the Browser User interface the snapshot tool fails to collect trouble shooting data (would also fail when using CLI mode in this case).
- Here an example what happens if the SP's root user has the ALOM shell assigned and you try to collect a snapshot of the SP.
- --> The SP snapshot failed to collect the output of ILOM commands because the ALOM shell does not understand the ILOM commands.
- --> Instead of the expected output, you see the following errors in the output file:
Changes
The root user's ILOM shell was changed from the default shell (ILOM) to the ALOM shell.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |