Oracle ZFS Storage Appliance: Unable to connect to Appliance when array discovery is initiated from the VMware vCenter SRM (Doc ID 2171658.1)

Last updated on AUGUST 15, 2016

Applies to:

Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Unable to connect with the Oracle ZFS Storage Appliance when array discovery is initiated from the VMware vCenter SRM.

Verify the following:

 

Unable to discover replicated devices when array discovery is initiated from the VMware vCenter SRM.

Verify the following:
• The VMware vCenter SRM Rescan Array operation is performed after any protected or recovery storage system reconfiguration.
NOTE: Hardware (including network hardware) configuration changes, changes in the replication configuration, and upgrading of Oracle ZFS Storage Appliance software are some of the events that require a Rescan Array operation.

 

SRA will give a specific error with a defined error code. To debug the issue with the error code, refer to the following table.

The table also lists specific SRM errors returned because of configuration issues.

Problem: Authentication error Error code: 1001
This is an authentication error. To fix it, verify the following:
• The Oracle ZFS Storage Appliance DNS hostname or IP address is correctly specified.
• Login credentials (including the password) are valid for the designated SRA account.

Problem: Possible plug-in corruption Error code: 1002
This error refers to a missing SRA script. If you get this error:
• Check if any of the installed files have been modified.
• Try re-installing the plug-in.

 

Uninstalling the Oracle ZFS Storage Appliance SRA

To remove the Oracle ZFS Storage Appliance SRA for VMware vCenter SRM, use the Windows Add/Remove Programs feature to launch the uninstall program for the SRA.

 

The designated SRA account has been established with the correct roles and privileges.

Protected and recovery storage servers are running the correct Oracle ZFS Storage Appliance software release (2013.1)

 

 

VMWARE SRM with ZFS SRA Error after changing  ZFSSA SRA account password

But SRA LOG seems as below.

 

Changes

The only change made was to altering the  Credentials of the ZFSSA user for the SRA connection.

 

Cause

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