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ASR Reports No Heart Beat Raises "Warning message about Asset" and "Heartbeat failed. Last heartbeat received on <X> days ago" (Doc ID 2176231.1)

Last updated on JANUARY 29, 2018

Applies to:

Big Data Appliance X6-2 Hardware - Version All Versions and later
Information in this document applies to any platform.

Symptoms

1. ASR reports no heart beat. The report looks like:

Component Asset Details for <*****>
Warning message about Asset.
Heartbeat failed. Last heartbeat received on <x> days ago (Aug 6, 2016 6:34 AM).
Serial Number <*****>
Support Identifier
<*****> (Company Name)

Product Name Oracle Big Data Appliance X6-2 Starter Rack

2. After rerunning the ASR heartbeat command the ASR status for the cluster still shows no heartbeat.

Everything else looks correct:


1. The ASR Manager process is running.

The output from:

Reports "ASR Manager is registered with Oracle ASR Infrastructure."

 

Cause

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