Users launching Secure Global Desktop applications get a " NoTCCResponse" error (Doc ID 2177913.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.2 [Release 5.0]
Information in this document applies to any platform.

Symptoms

Users find after they login to Oracle Secure Global Desktop (SGD) on a supported Windows client, they cannot start any applications and get the Error:

Launch failed NoTCCResponse

Logging out and back in does not resolve the issue.  Users have to reboot their client to stop the error occurring.

NOTE: When the problem happens, after the user logs out of SGD, The TCC client icon (on the Windows Task bar) was still displayed as "connected" and will not exit.

Checking the tcc.txt, it stops at record 42:

41 ... Enabling dynamic device notifications now.
42 ... COM setup successful

Normally, it would be followed by this message:

Successfully added dynamic device notifications

Information on locating the tcc.txt file can be found at:

http://docs.oracle.com/cd/E51728_01/E51731/html/monitoring-logging.html#sgd-client-log

 

 

Cause

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