Stuck locate button on SB6000 FIM (Front Interface Module) may render ILOM SP to enter preboot menu (Doc ID 2184172.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Sun Blade 6000 System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
This may apply to all SPARC and x86 platforms with both ILOM service processor and locate buttons.
The problem is usually reported as unresponsive service processor, and is easy to be falsely diagnosed as service processor failure.

Symptoms

Unable to access the service processor using web or ssh.

Connecting with a terminal or terminal emulator, it's found the service processor is in preboot menu.

The symptom may be intermittent. Sometimes the service processor may boot up into ILOM successfully after a reset.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms