LSMS Region(s) was(were) bouncing and unable to update from NPAC (Doc ID 2185485.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications EAGLE (Software) - Version LSMS 13.1 and later
Information in this document applies to any platform.

Symptoms

Customer LSMS 13 lab environment contains MidWest region only. Multiple Query servers are being used to update from the lab system for development purpose.

Error:

Customer noticed that the LSMS region (MidWest) is down and is not taking update from NPAC. Several attempts were made to start the region but the region kept bouncing and not updating.

Also customer noticed the following screen capture during the attempts to start the region.

[lsmsadm@lsmspri-uat ~]$ lsms start Midwest

Checking if npacagent is already running....No

Starting npacagent....
warning: .dynamic section for "/lib/libcrypto.so.6" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/usr/lib/libelf.so.1" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/usr/lib/libstdc++.so.6" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libm.so.6" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libgcc_s.so.1" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libpthread.so.0" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libdl.so.2" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/librt.so.1" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libcom_err.so.2" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libresolv.so.2" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
[Thread debugging using libthread_db enabled]
[New Thread 0xb0729b90 (LWP 7084)]
[New Thread 0xb11a8b90 (LWP 6850)]
[New Thread 0xb1ba9b90 (LWP 6849)]
[New Thread 0xb25aab90 (LWP 6848)]
[New Thread 0xb2fabb90 (LWP 6847)]
[New Thread 0xb39acb90 (LWP 6846)]
[New Thread 0xb43adb90 (LWP 6845)]
[New Thread 0xb4daeb90 (LWP 6844)]
[New Thread 0xb57afb90 (LWP 6842)]
[New Thread 0xb61b0b90 (LWP 6841)]
[New Thread 0xb6bb1b90 (LWP 6840)]
[New Thread 0xb75b2b90 (LWP 6838)]
[New Thread 0xb7fb3b90 (LWP 6836)]
0x00683410 in __kernel_vsyscall ()
Saved corefile /var/TKLC/core/npacagent.core.6809
warning: .dynamic section for "/lib/libcrypto.so.6" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/usr/lib/libelf.so.1" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/usr/lib/libstdc++.so.6" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libm.so.6" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libgcc_s.so.1" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libpthread.so.0" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libdl.so.2" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/librt.so.1" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libcom_err.so.2" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
warning: .dynamic section for "/lib/libresolv.so.2" is not at the expected address
warning: difference appears to be caused by prelink, adjusting expectations
Verifying....

lsms: Failed to start npacagent.
Command complete.
[lsmsadm@lsmspri-uat ~]$

Customer environment:
Customer system is APPB on LSMS 13 with only one region active on the system (Midwest in this incident)

Steps to produce the error:
Customer attempted to start MidWest region in LSMS 13.1

Cause

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