VSM6/VSM7/VLE - Connectivity Failure - Assets In "Active No Heartbeat" State (SHA-2 update) (Doc ID 2188729.1)

Last updated on OCTOBER 24, 2016

Applies to:

Sun Virtual Library Extension (VLE) - Version 1.3 and later
StorageTek Virtual Storage Manager System 7 (VSM7) - Version 7.0.0 and later
StorageTek Virtual Storage Manager System 6 (VSM6) - Version All Versions and later
Information in this document applies to any platform.

Symptoms

- ASR heartbeats are not being received/logged in Oracle ASR database for CAM ASR devices

- CAM ASR asset is in "ActiveNoHeartbeat" status

- The FMS logs report below.

Jul 17, 2016 4:47:45 AM
com.sun.storage.cam.service.notif.asr.dts.DTSSignalHandler heartbeat
SEVERE: Heartbeat message failure for 1405NMT02G
Jul 17, 2016 4:47:45 AM
com.sun.storage.cam.service.notif.asr.dts.DTSSignalHandler heartbeat
SEVERE: Reason: peer not authenticated
Jul 17, 2016 4:47:46 AM com.sun.storage.cam.service.notif.asr.dts.DTSListener
transferAttemptFailed
SEVERE: Message transfer attempt failed: peer not authenticated

Changes

 MOS 16.3 / ASR 5.6 / SHA-2 SSL update requires updated authentication certificate

Cause

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