My Oracle Support Banner

Users Report Initial Launch Attempts Are Slow and Fail for Applications Provisioned in SGD Environments with LDAP or Active Directory Authentication (Doc ID 2190362.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Secure Global Desktop - Version 4.6 to 5.4 [Release 4.0 to 5.0]
Information in this document applies to any platform.


Secure Global Desktop (SGD) Administrators may receive reports that some applications provisioned within SGD may fail to launch after an extended delay on the first, second, or even third launch attempt.  In this scenario, an error message may be presented to the initiating user, such as ErrLaunchPolicynotFound or Error 44 (ErrEvalFileFailed). (See )

This behavior may appear sporadic, as users find that subsequent launch attempts will work and work quickly. 

The problem may return the next day.


The SGD deployment may rely upon a LDAP environment for remote authentication that has undergone configuration, resource, or architecture changes. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.