Oracle ZFS Storage Appliance : Phone Home Registration is failing with transfer rate too slow (Doc ID 2193851.1)

Last updated on OCTOBER 20, 2016

Applies to:

Exalogic Elastic Cloud X3-2 Hardware - Version X5 to X5 [Release X5]
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Phone home registration fails with error transfer rate too slow.

 

From <supportbundle>/logs/scrk_curl.txt :

The error above may be misleading.

 

ping and traceroute to inv-cs.oracle.com, transport.oracle.com, asr-services.oracle.com works fine for port 443.

But the wget and ssh do not work for the above mentioned hosts.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms