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SL8500/SL3000 - SDP2 Alert 1102 Drive Source Empty or 1104 Drive Destination Full (Doc ID 2204969.1)

Last updated on DECEMBER 28, 2017

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

SDP2 has generated an alert with a 1102 Drive Source Empty
SDP2 has generated an alert with a 1104 Drive Destination Full

Error 1102, the library reported the drive source was empty during a dismount request. The Host application sends the request to the library for dismounts, if there is no tape in the targeted drive the library will treat and report on the dismount request as an error.
Error 1104, the library reported the drive destination was full during a mount request. The Host application sends the request to the library for drive mounts. If the drive is already loaded with a tape from a previous mount request the library will treat it and report on it as an error.

This can be caused by several factors at the Host application, i.e. incorrect drive mappings, someone manually removing the tape out of the drive, drive resource allocation management, mount request was sent before previous job had a chance to complete the rewind/unload request, or the cartridge database that is out sync with the library.

Verify the current state of the drive via SLC; Tools---System Detail-----Open Drive Folder. If the cartridge is still loaded verify the Host has finished with the tape and issue an unload command from the Host. If the tape is missing search for the tape using the volume manager. If the issue is repetitive verify the back-up application is configured correctly. If necessary re-synchronize the cartridge database, run and complete the SLC Hardware Audit; SLC; Tools---Diagnostics---Audit Tab---Entire Library Yes. Then follow up and complete the Host software cartridge audit.

Purpose

 How to determine if the alert received is a valid issue or could have been caused by a delay in time between mounting or dismounting a tape cartridge from a drive.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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