OKM/KMS - Can Not Recover Data From Tape Media, Suspect Tape Drive No Longer Enrolled

(Doc ID 2205467.1)

Last updated on NOVEMBER 21, 2016

Applies to:

HP LTO4 Tape Drive - Version All Versions to All Versions [Release All Releases]
Data Encryption Services - Version All Versions and later
Information in this document applies to any platform.

Symptoms

LTO4 drive needs to be re-enrolled with an encryption key.  It is a restore only drive and seems to have lost its encryption enrollment. and needs to be re enrolled.

ERROR
-----------------------
Can not open file on tape cartridge.


ENVIRONMENT
-----------------------
LIBRARY:
SL8500

TAPE DRIVE:
HP LTO4 Tape Drive



BUSINESS IMPACT
-----------------------
The issue has the following business impact:  Can not recover needed data from certain tapes.


Changes

 The tape media, required to recover the data, had been sent off site then brought back for a data recover project.

Cause

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