Call Recording Issues to NICE Logger after SBC Upgrade

(Doc ID 2206358.1)

Last updated on MAY 17, 2017

Applies to:

Acme Packet 4600 - Version S-Cz7.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer performed an upgrade to SCZ730M2 (from nnSCZ720m5) and started to see intermittent call recording issues with NICE voice loggers.

In this intermittent scenario, RTP streams are sent to same port or channel on the NICE call logger.

Cause

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