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Troubleshooting "Correctable ECC Memory Alarm" on all DIMMs of OCUDR HP Proliant BL460 G8 or G9 Servers (Doc ID 2214816.1)

Last updated on OCTOBER 28, 2020

Applies to:

Oracle Communications User Data Repository - Version UDR 10.0 to UDR 12.1 [Release UDR 10.0 to UDR 12.0]
Tekelec

Purpose

 This document provides steps to remedy a Server on the UDR system that reports  a platform health check failure. This can be seen on one of the following elements: TVOE, NOAM, SOAM, or MP.

More specifically, this document is to be used on the following HP Proliant BL460c Gen8 or Gen 9  models and they are running on HP integrated Lights-Out 4 (iLO 4) which is firmware version 2.42 or earlier. 

When the alarm is investigated, you would find that all DIMMs show a "Correctable ECC Memory Error". If this is observed, then this troubleshooting procedure applies.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Impact
 Source: http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0122452
 Action Plan

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