SL150/HPLTO6 - Operator/EMM server has DOWN'ed drive HP.ULTRIUM (Doc ID 2222590.1)

Last updated on NOVEMBER 28, 2022

Applies to:

Symptoms

Load failed with several different cartridges.

Message Logs:

Jan 6 10:00:52 c-bkprdxx tldd[47572]: ioctl error on HP.ULTRIUM6-SCSI.003 (device 3, /dev/nst2) thru sg driver, Success
Jan 6 10:00:52 c-bkprdxx tldd[47572]: TLD(0) [47572] timed out after waiting 855 seconds for ready, drive 3
Jan 6 10:01:01 c-bkprdxx avrd[2484]: ioctl error on HP.ULTRIUM6-SCSI.003 (device 3, /dev/nst2) thru sg driver, Success

SL150 - Service Log:

2016-12-30T14:46:37.235 info 0.0.0.0.0 0000 "Service Beacon is DEACTIVATED: Current Health Event indicates Drive 01 in Module 02 is not operational"
2016-12-30T14:47:43.676 info 0.0.0.0.0 0000 "Service Beacon is DEACTIVATED: Current Health Event indicates Drive 01 in Module 02 is operational"
2016-12-30T14:47:43.703 info 0.0.0.0.0 0000 "Service Beacon is DEACTIVATED: Current Health Event indicates Drive 01 in Module 02 is operational"

O,0428,2016-12-30T14:46:39.030,9038,DRIVE_RESET,1,Module 2 Top DriveAssembly,,,,,,,,,Wait for drive reset to finish.
C,0428,2016-12-30T14:47:45.058,9038,DRIVE_RESET,,,,,,,,,,,Resolved

Log from Drive Ticket:

<Entry detail="3" Text="Time Dataset Wrap Position Load Errorcode Cartridge SN " />
<Entry detail="3" Text="000:00:42.24 0x116d4631 0x36303330 0x31313431 4461 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) F160301141 " />
</Entry>
<Entry detail="3" Text="Power-On Count: 17">                   <<<=== After reboot the error is still occuring        
<Entry detail="3" Text="Time Dataset Wrap Position Load Errorcode Cartridge SN " />
<Entry detail="3" Text="1943:05:24.0 0x116c4631 0x36303330 0x31313431 4460 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) F160301141 " />
<Entry detail="3" Text="1943:05:03.9 0x116c4631 0x36303330 0x31313431 4460 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) F160301141 " />
<Entry detail="3" Text="1894:50:46.1 0x116b5631 0x34313230 0x35323037 4459 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) V141205207 " />
<Entry detail="3" Text="1894:50:25.8 0x116b5631 0x34313230 0x35323037 4459 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) V141205207 " />
<Entry detail="3" Text="1871:52:08.5 0x116a5631 0x34313230 0x35333436 4458 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) V141205346 " />
<Entry detail="3" Text="1871:51:47.9 0x116a5631 0x34313230 0x35333436 4458 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) V141205346 " />
<Entry detail="3" Text="1871:49:37.5 0x40040030 0xfffd 0x0 4457 0x74ad miLoadControlWatchDogTimerExpired (The load,unload,grab or ungrab operation timed out) W141205388 " />
<Entry detail="3" Text="1851:13:56.8 0x11695731 0x34313230 0x35333838 4457 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) W141205388 " />
<Entry detail="3" Text="1851:13:36.7 0x11695731 0x34313230 0x35333838 4457 0x8406 FL_TAPE_LOADED_INFO (A tape has been loaded and the fault log entry shows the load count and cartridge serial number) W141205388 " />

Changes

Cause

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