Eagle | UAM 0107 - Minor IMT failure detected (Doc ID 2231090.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 44.0.4 and later
Tekelec

Symptoms

 Minor IMT BUS failure on the B BUS.

Please perform the procedure listed below and provide the output from the below commands to help determine the cause of the minor IMT-B bus issue.

1) Please have the site support verify all HIPR2 PROC LED is green and that all other LED’s appear in the proper lit state.
2) Check all system cards on each shelf that the IMT B LED is green and NOT red or amber.
3) If any system cards are found to have anything but a green IMT B LED lit, then enter the command below to determine the status of the card and its connection to the IMT-B bus.
o rept-stat-card:loc=xxxx:mode=full
4) If a system card is found to be disconnected from the IMT-B bus enter the below command to attempt reconnect to the IMT-B bus.
o conn-imt:loc=xxxx:bus=b
5) If the fault does not clear against card then replace the affected card.
6) If the fault still does not clear then replace the HIPR2 (xx10) that would be servicing the affected card following the card replacement procedure for replacing HIPR2 cards.

If issue still exists then please provide the output from the commands listed below.

Eagle General status:
rept-stat-trbl:display=timestamp
rept-stat-sys
rept-stat-card
rept-stat-mux
rept-stat-imt:mode=full
rtrv-stp

Obits and Troubles:
rtrv-trbl:loc=1113
rtrv-trbl:loc=1115
rtrv-obit:loc=1113
rtrv-obit:loc=1115

Eagle logs:
rtrv-log:dir=bkwd:mode=full:snum=107:num=200
rtrv-log:dir=bkwd:mode=full:snum=108:num=200
rtrv-log:dir=bkwd:mode=full:snum=391:num=200
rtrv-log:dir=bkwd:mode=full:snum=13:enum=14:num=500
rtrv-log:dir=bkwd:mode=full:num=500:outgrp=card
rtrv-log:dir=bkwd:mode=full:num=500:outgrp=sys

IMT error stats:
clr-imt-stats:all=yes

Wait at least 5 minutes then run these commands

rept-imt-lvl1:r=summary:sloc=1201:eloc=1115
rept-imt-info:report=hipr2err
rept-imt-lvl1:sloc=1201:eloc=1115:r=full

rept-imt-info:report=hipr2err:sshelf=1100:eshelf=1300:sbucket=0
rept-imt-info:report=hipr2err:sshelf=2100:eshelf=2300:sbucket=0
rept-imt-info:report=hipr2err:sshelf=3100:eshelf=3300:sbucket=0
rept-imt-info:report=hipr2err:sshelf=4100:eshelf=4300:sbucket=0
rept-imt-info:report=hipr2err:sshelf=4100:eshelf=4100:sbucket=0
rept-imt-info:report=hipr2err:sshelf=5100:eshelf=5300:sbucket=0

 

Cause

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