Exalytics and OBIEE 11.1.1.7.150120 Saw Logs Full of Errors Like "GUID 08587d778e994dacb55279a519dfef43 not found in cache or backend marking as unknown" (Doc ID 2235568.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.150120 and later
Oracle Exalytics Software - Version 1.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

When using OBIEE 11.1.1.7.150120 on an Exalytics server, OBIEE users are able to login and the application is working as expected, but the sawlogs have many error messages like:

GUID 08587d778e994dacb55279a519dfef43 not found in cache or backend marking as unknown.

saw.connectionPool.getConnection] [ecid: 005Hyo1wWEM3v1jXX1V4Fb000SYc0000cy,0:1:1:1] [tid: 4180547904]
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:connection.cpp
Line:436
Location:
  saw.connectionPool.getConnection
  saw.securitysubsystem.checkauthentication.runimpl
  saw.threadpool.asynclogon
  saw.threads
ecid: 005Hyo1wWEM3v1jXX1V4Fb000SYc0000cy,0:1:1:1
ThreadID: 4180547904
]]

These errors may occur on any OBIEE environment and not just those on Exalytics servers.

Cause

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