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Exalytics and OBIEE Saw Logs Full of Errors Like "GUID 08587d778e994dacb55279a519dfef43 not found in cache or backend marking as unknown" (Doc ID 2235568.1)

Last updated on JULY 24, 2018

Applies to:

Business Intelligence Server Enterprise Edition - Version and later
Oracle Exalytics Software - Version and later
Information in this document applies to any platform.


When using OBIEE on an Exalytics server, OBIEE users are able to login and the application is working as expected, but the sawlogs have many error messages like:

GUID 08587d778e994dacb55279a519dfef43 not found in cache or backend marking as unknown.

saw.connectionPool.getConnection] [ecid: 005Hyo1wWEM3v1jXX1V4Fb000SYc0000cy,0:1:1:1] [tid: 4180547904]
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
ecid: 005Hyo1wWEM3v1jXX1V4Fb000SYc0000cy,0:1:1:1
ThreadID: 4180547904

These errors may occur on any OBIEE environment and not just those on Exalytics servers.


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