OUD 11g - Oracle Enterprise Manager (OEM) Reports Unknown State for OUD Even Though It Is Up and Running (Doc ID 2238934.1)

Last updated on JUNE 13, 2017

Applies to:

Enterprise Manager Ops Center - Version 12c (12.1) and later
Oracle Unified Directory - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Under certain circumstances when it takes some time for the EM agent to retrieve metrics data, Oracle Enterprise Manager (OEM) may end up reporting an unknown state for the OUD instance that is being monitored.

The following types of messages have been observed when the issue occurs...

INFO - Target [oracle_oud_directory.NNN] is marked as in DOWN state

Error during operation: Unexpected Error
An unexpected error has occurred while processing the page or dialog "MetaDataPageActivityDef[dshomePg]". The user interface item "mpDefault0...LineChart333" has reported the error: faultCode:DataServiceErr faultString:'An error occurred calling the metric data service.' faultDetail:'MetricDataService:getRealtimeData:Error getting metric data from agent for NNN:oracle_oud_directory: oracle.sysman.emSDK.emd.comm.NoSuchTargetException: the oracle_oud_directory target "NNN" does not exist'

An error occurred calling the metric data service. Unable to get metric OperationsGeneral from agent for target NNN oracle_oud_directory, root cause: oracle.sysman.emSDK.emd.comm.MetricGetException: Error reading monitoring. Details: Invalid Credentials: . on UI item mpDefault0...LineChart293 on page MetaDataPageActivityDef[dshomePg]

Cause

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