Pillar Axiom: Howto Configure CallHome For a Brick Fan Failure Event (Doc ID 2244434.1)

Last updated on JUNE 22, 2017

Applies to:

Pillar Axiom 600 Storage System - Version All Versions to All Versions [Release All Releases]
Axiom System Operating Software

Goal

 

This problem is fixed in 5.4.24 so you only need to implement this workaround if the system version is on 5.4.23 or lower.

 

How to upload a new callhome matrix to trigger a callhome for a Brick Fan Failure event.

Current situation:
In certain Brick Fan failure conditions, a corresponding callhome BRICK_SENSOR_STATE_CHANGE is not created so there is no service request created for the event.

The LED on the PSU/fan module might change to amber and the fan is not spinning but there is no callhome generated. If there are other follow-on events, these may trigger a callhome which in turn may generate a service request.


The following modification will allow the BRICK_SENSOR_STATE_CHANGE callhome to be performed. If Automated Service Request (ASR) is enabled,  a corresponding ASR will thus be generated for a Brick FAN failure.

Solution

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