Pillar Axiom: Howto Configure CallHome For a Brick Fan Failure Event
Last updated on JUNE 22, 2017
Applies to:Pillar Axiom 600 Storage System - Version All Versions to All Versions [Release All Releases]
Axiom System Operating Software
How to upload a new callhome matrix to trigger a callhome for a Brick Fan Failure event.
In certain Brick Fan failure conditions, a corresponding callhome BRICK_SENSOR_STATE_CHANGE is not created so there is no service request created for the event.
The LED on the PSU/fan module might change to amber and the fan is not spinning but there is no callhome generated. If there are other follow-on events, these may trigger a callhome which in turn may generate a service request.
The following modification will allow the BRICK_SENSOR_STATE_CHANGE callhome to be performed. If Automated Service Request (ASR) is enabled, a corresponding ASR will thus be generated for a Brick FAN failure.
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