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Pillar Axiom: Howto Configure CallHome For a Brick Fan Failure Event (Doc ID 2244434.1)

Last updated on JUNE 22, 2017

Applies to:

Pillar Axiom 600 Storage System - Version All Versions to All Versions [Release All Releases]
Axiom System Operating Software



This problem is fixed in 5.4.24 so you only need to implement this workaround if the system version is on 5.4.23 or lower.


How to upload a new callhome matrix to trigger a callhome for a Brick Fan Failure event.

Current situation:
In certain Brick Fan failure conditions, a corresponding callhome BRICK_SENSOR_STATE_CHANGE is not created so there is no service request created for the event.

The LED on the PSU/fan module might change to amber and the fan is not spinning but there is no callhome generated. If there are other follow-on events, these may trigger a callhome which in turn may generate a service request.

The following modification will allow the BRICK_SENSOR_STATE_CHANGE callhome to be performed. If Automated Service Request (ASR) is enabled,  a corresponding ASR will thus be generated for a Brick FAN failure.


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