No RTP Packets Get Recorded Using Packet Inspector (Doc ID 2245158.1)

Last updated on MARCH 17, 2017

Applies to:

Oracle Communications Session Monitor - Version 3.3.x and later
Information in this document applies to any platform.

Symptoms

Using Packet Inspector (PI) all signalling data is being captured and can be filtered to be downloaded however not a single RTP packet. Confirming the media IP from the SDP of signalling and filtering for this IP (i.e. 'ip.addr eq X.X.X.X) there is no RTP packet in the result. Further, apart of the Probe dedicated to PI there is another Probe receiving the very same traffic and used for the Signalling and RTP monitoring for purpose of Call and VQ analysis on OCOM it is confirmed that the RTP traffic is seen (there are RTP stats on Media Details for the given calls).

Cause

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