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Troubleshooting Napatech Failing/Not Working Issues (Doc ID 2251024.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Communications Session Monitor - Version 3.1.x to 3.3.x [Release 3.0]
Information in this document applies to any platform.


This article explains how to troubleshoot issues where the Napatech card is failing/not working in OCSM

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Error "No Valid Adapters found" in the syslog
 Is the card detected by the operating system?
 The card is detected but it has been moved to a different slot/bus
 For newly installed card/system - check if the card is supported by OCSM
 For newly installed card/system - if the card is detected by the operating system but not working in OCSM, also check if the card is using the correct firmware
 Next step - contact Napatech support

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