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Troubleshooting Napatech Failing/Not Working Issues (Doc ID 2251024.1)

Last updated on NOVEMBER 17, 2023

Applies to:

Oracle Communications Session Monitor - Version 3.1.x to 3.3.x [Release 3.0]
Information in this document applies to any platform.

Purpose

This article explains how to troubleshoot issues where the Napatech card is failing/not working in OCSM

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Error "No Valid Adapters found" in the syslog
 Is the card detected by the operating system?
 The card is detected but it has been moved to a different slot/bus
 For newly installed card/system - check if the card is supported by OCSM
 For newly installed card/system - if the card is detected by the operating system but not working in OCSM, also check if the card is using the correct firmware
 Next step - contact Napatech support
References

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