SL24 - Incompatible Medium Installed Error Keeps Appearing (Doc ID 2255724.1)

Last updated on APRIL 19, 2017

Applies to:

Sun StorageTek SL24 Tape Autoloader - Version All Versions and later
LTO Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Incompatible Medium Installed Error keeps appearing.


I was unable to remove the tape (# 5062) before the next 'metadata backup' (catalog backup) occurred Tuesday evening. But it's worth noting that this data was written to that tape( # 5062 ) ! No 'incompatible medium' error occurred when the tape was loaded. I realize that faulty tapes can possibly have both good and bad days, but the same might be said for the drive itself. And this isn't a question of whether the tapes can be written. The problem occurs when an attempt is made to load the tape.  I 'test loaded' several tapes this morning and only one failed to load (error: 'incompatible medium'). I tried it again with the 'failed' tape and it loaded w/o error.  That’s sort of been a common thread with this problem. Within Netbackup when the 'incompatible media' error has occurred, it would 'down' the drive. After that, I could up the drive and restart the backup w/o issue (generally).

 

Critical Events:
----------------------------------------------------------------------------
Timestamp Type Events

17.03.28 11:22:28.49 LIB/ERR<80 B3 00 00 2B 00 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: robotic emergency stop

Warning Events:
----------------------------------------------------------------------------
Timestamp Type Events

17.03.28 11:08:23.78 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 01 FF
04 01 02 30 30 30 31 32 31 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.28 11:06:49.15 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 05 FF
04 01 02 30 30 30 31 32 33 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.28 10:59:18.76 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 0E FF
04 01 02 30 30 30 31 34 38 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.27 17:33:33.22 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 14 FF
04 01 02 44 42 35 30 30 39 4C 33 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.27 08:51:31.25 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 0E FF
04 01 02 30 30 30 31 34 38 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.25 23:29:36.19 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 0E FF
04 01 02 30 30 30 31 34 38 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.22 16:29:08.53 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 14 FF
04 01 02 44 42 35 30 30 39 4C 33 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.20 16:29:08.82 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 14 FF
04 01 02 44 42 35 30 30 39 4C 33 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.18 23:29:49.74 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 0E FF
04 01 02 30 30 30 31 34 38 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.16 16:29:22.32 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 14 FF
04 01 02 44 42 35 30 30 39 4C 33 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.14 16:29:23.64 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 14 FF
04 01 02 44 42 35 30 30 39 4C 33 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.13 16:29:24.98 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 14 FF
04 01 02 44 42 35 30 30 39 4C 33 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
17.03.12 00:30:05.19 LIB/ERR<80 63 01 15 2B 02 00 00 00 00 00 00 FF 02 0E FF
04 01 02 30 30 30 31 34 38 4C 32 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge

Changes

 

Cause

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