ACSLS - Not Working With New Netbackup Appliance Media Server (Doc ID 2257445.1)

Last updated on APRIL 24, 2017

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.3 to 8.4 [Release 7.0 to 8.0]
Information in this document applies to any platform.

Symptoms

New Netbackup appliance media server is unable to communicate with ACSLS.

# rpcinfo -p <NBU_server>
program vers proto port service
100000 4 tcp 111 portmapper
100000 3 tcp 111 portmapper
100000 2 tcp 111 portmapper
100000 4 udp 111 portmapper
100000 3 udp 111 portmapper
100000 2 udp 111 portmapper
100024 1 udp 32780 status
100024 1 tcp 32773 status
100133 1 udp 32780
100133 1 tcp 32773
100021 1 udp 4045 nlockmgr
100021 2 udp 4045 nlockmgr
100021 3 udp 4045 nlockmgr
1073741824 1 tcp 32774
100021 4 udp 4045 nlockmgr
100021 1 tcp 4045 nlockmgr
100021 2 tcp 4045 nlockmgr
100021 3 tcp 4045 nlockmgr
100021 4 tcp 4045 nlockmgr
100229 1 tcp 32777
100229 2 tcp 32777
536871166 1 udp 32831
300031 1 udp 32832
536871166 2 tcp 32831
300031 2 tcp 32831

 

We expect to see something like this output from the "rpcinfo output", when run from the ACSLS server. # rpcinfo -p NBU_server_name

1073741824 2 tcp 0.0.0.0.130.245 - superuser

Changes

Added a new Netbackup appliance to their configuration.

Cause

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