Fujitsu M10-1 / M10-4 / M10-4S Disk ( SSD ): Solid State Disks Experiencing "Disconnected command timeout" (Doc ID 2259169.1)

Last updated on APRIL 25, 2017

Applies to:

Fujitsu M10-1 - Version All Versions and later
Fujitsu M10-4 - Version All Versions and later
Fujitsu M10-4S - Version All Versions and later
Information in this document applies to any platform.

Symptoms

200 GB ( part number 7082308 ) and 400 GB ( part number 7082314 ) SSD with firmware 3701 or 3702 suffering from the following errors:

Sep 23 03:11:37 <domain> scsi: [ID 107833 kern.warning] WARNING: /pci@8000/pci@4/pci@0/pci@0/scsi@0 (mpt_sas0):
Sep 23 03:11:37 <domain> Disconnected command timeout for Target 17
Sep 23 03:11:37 <domain> scsi: [ID 243001 kern.info] /pci@8000/pci@4/pci@0/pci@0/scsi@0 (mpt_sas0):
Sep 23 03:11:37 <domain> mptsas_check_scsi_io: IOCStatus=0x48 IOCLogInfo=0x31140000
Sep 23 03:11:37 <domain> scsi: [ID 243001 kern.info] /pci@8000/pci@4/pci@0/pci@0/scsi@0 (mpt_sas0):
Sep 23 03:11:37 <domain> mptsas_check_scsi_io: IOCStatus=0x48 IOCLogInfo=0x31140000
Sep 23 03:11:37 <domain> scsi: [ID 243001 kern.info] /pci@8000/pci@4/pci@0/pci@0/scsi@0 (mpt_sas0):
Sep 23 03:11:37 <domain> mptsas_check_scsi_io: IOCStatus=0x48 IOCLogInfo=0x31140000
Sep 23 03:11:37 <domain> scsi: [ID 243001 kern.info] /pci@8000/pci@4/pci@0/pci@0/scsi@0 (mpt_sas0):
Sep 23 03:11:37 <domain> mptsas_check_scsi_io: IOCStatus=0x48 IOCLogInfo=0x31140000
Sep 23 03:11:37 <domain> scsi: [ID 107833 kern.warning] WARNING: /pci@8000/pci@4/pci@0/pci@0/scsi@0/iport@f/disk@w500003966c898c0a,0 (sd7):
Sep 23 03:11:37 <domain> SCSI transport failed: reason 'timeout': retrying command
Sep 23 03:12:47 <domain> scsi: [ID 107833 kern.warning] WARNING: /pci@8000/pci@4/pci@0/pci@0/scsi@0 (mpt_sas0):
Sep 23 03:12:47 <domain> Disconnected command timeout for Target 17

Cause

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