"ErrCommandExecutionFailed" error when launching Windows Applications after installing Oracle Secure Global Desktop 5.3 Patch 1 (Doc ID 2278137.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.3 to 5.3 [Release 5.0]
Information in this document applies to any platform.

Symptoms

After installing Secure Global Desktop (SGD) 5.3 Patch Set Update (PSU) 1 (bundle_Patch_53p1_i3li.tar.gz), Windows applications fail to launch.  On attempting to launch a Windows applications, after entering the username/password, during the "Connection Progress - Secure Global Desktop Client". It displays:

Session failed: Command execution failed

Clicking on "Details" shows the following:

-START-
Trying application server server1.server.com
Starting execution protocol engine



ErrCommandExecutionFailed
Script 4006 exited with code 7 and signal 0
Standard error of script process:

ttatsc: error while loading shared libraries: libkrb5.so.3: cannot open shared object file: No such file or directory (error = 127)
ErrCommandExecutionFailed

Third tier output log:

Session failed: Command execution failed
Session failed: Command execution failed
-STOP-

NOTE: server1.server.com is the Windows application server.


Changes

 This worked fine before patching on SGD 5.3 (5.3.914)

Cause

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