Password Cache Gets Deleted unexpectedly when clicking "info" button (Doc ID 2281795.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.3 to 5.3 [Release 5.0]
Information in this document applies to any platform.

Symptoms

When using Secure Global Desktop (SGD) 5.3, and the Password Cache is set as only valid during session i.e

users may find that after clicking the "Info" button in their Workspace, the session password cache gets deleted unexpectedly. This results in the user needing to input the password again when trying to launch applications.

The problem only happens when there are more than 1 servers in an array. It does not happen in a standalone server.
The problem happens with both ldap users and local users. The problem does not happen with "administrator" user.

Cause

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