Error "A smart card was detected but is not the one required for the current operation" is reported by sites that use Smart Cards and 3rd party Authentication during Secure Global Desktop login using JNLP method

(Doc ID 2294967.1)

Last updated on SEPTEMBER 04, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.2 and later
Information in this document applies to any platform.


Secure Global Desktop (SGD) is configured to login to sites utilizing third party authentication with smartcards.  Error messages are received from the smartcard software when attempting to log in and the session is started using the sgd-webstart.jnlp client. The sites are using 90meter smartcard authentication software and return the error:

A smart card was detected but is not the one required for the current operation. The smart card you are using may be missing required driver software or a required certificate. Contact your system administrator to resolve this problem






Java on the client has been updated to any of 1.7.0_121, 1.7.0_131, or 1.7.0_141.   SGD 5.2 Patch Set Update (PSU) 8 and WebServer patch Jul2016/ and JVM patch 1.8.0_121 was installed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms