SL4000 - How to Generate a Support Bundle

(Doc ID 2303056.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

StorageTek SL4000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Goal

To assist with creating a support bundle, to help Oracle Service diagnose an issue with the library.

Support Bundles contain encrypted log files and service login credentials used for fault diagnosis by Oracle service personnel. The library automatically generates a support bundle when it detects a fault. However, you can create a support bundle at any time. The bundle only captures recent data, therefore you should create the bundle as soon as possible after an event occurs.

Solution

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