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Oracle Key Manager (OKM) - Upgrade of LTO Belisarius Card Causes Encryption Issues in OKM Versions Below 3.1 (Doc ID 2303290.1)

Last updated on OCTOBER 02, 2018

Applies to:

IBM LTO7 Tape Drive - Version All Versions to All Versions [Release All Releases]
Oracle Key Manager - Version 3.0.2 to 3.1 [Release 3.0]
IBM LTO5 Tape Drive - Version All Versions to All Versions [Release All Releases]
IBM LTO6 Tape Drive - Version All Versions to All Versions [Release All Releases]
IBM LTO4 Tape Drive - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Customer installed LTO7 drives in environment shipped with LTO7 firmware: G9Q2
All was working until latest Belisaurius firmware was updated from code level 4.20.20.40 to 5.32.20.40

Backup Application jobs fail when writing to tape.

Backup Application is able to mount tapes on the encrypted LTO7 drives but errors out with typical encryption-related error.

The drives were re-enrolled with OKM but the problem persisted.

When enrolling the tape drive to OKM, VOP returns error: 
 "Enrollment Failed; ERROR: command error"

 

Changes

Upgraded LTO7 Belisarius card firmware to 5.32.20.40

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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