MacOS Users Report CAPSLOCK Keyboard State after Local Screen Capture of SGD Provisioned Application (Doc ID 2306362.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.3 [Release 5.0]
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator may receive reports from users connecting from MacOS clients that text entry suddenly appears to be forced into a CAPSLOCK state within a provisioned application after the user collects a local screen capture using MacOS native key commands.

MacOS X offers two different native multi-key shortcuts to capture the local desktop, "Shift + CMD + 3" and "Shift + CMD + 4".   Details on these native platform commands can be found within the Apple knowledge base, here.

This behavior is specific to MacOS X, and may be seen when using either of these key combinations while a SGD provisioned application has input focus. 

Cause

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