Oracle HSM (SAMFS) & ACSLS - Can Not Mount Tape Media After Tape Library Firmware Upgrade

(Doc ID 2307942.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Hierarchical Storage Manager (HSM) and StorageTek QFS Software - Version 6.1 to 6.1 [Release 6.0]
Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.3 and later
Information in this document applies to any platform.

Symptoms

Oracle HSM fails to mount tapes and ACSLS shows Library Error, LSM failure.

Errors seen in the the acsls event log:

 

This error repeats for many different tapes in the acsls event log.

On O-HSM, running samu>s customer sees the tapes try to mount over and over with a " mount of <tape> failed" message.

 

Changes

Upgraded their SL8500 tape firmware to FRS_8.51.
There is a known problem with this firmware upgrade and there are a few Tape Hardware documents written for this known issue.

Cause

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