Oracle ZFS Storage Appliance: Support Strategy for Replacing a 200GB SSD (October 2017)

(Doc ID 2309439.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle ZFS Storage ZS5-4 - Version All Versions and later
Oracle ZFS Storage ZS5-2 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Goal

BEFORE CONTINUING with the order for a replacement of a 200GB SSD, please ENSURE you have READ and UNDERSTAND the information contained in this document.

Failure to ADHERE to this document WILL result in delays to Customer problem resolution.

 

IMPORTANT NOTE: The 200GB SSD (HUSMM1640ASS200 - Oracle Part Numbers  7094120, 7094126 & 7309938) has very LIMITED AVAILABILITY, a replacement 200GB SSD will be provided.

However, the replacement part requires a minimum AK Firmware version of 2013.1.7.0 (OS 8.7.0 or higher) for the ZFS Storage Appliance.

 

Updating your software to the recommended reversion of AK will help to expedite part replacements process.

Please see MOS Document ID 2021771.1 for the latest ZFS Storage Appliance Software Requirements and Updates process.

 

IMPORTANT NOTE:  If the ZFS Product is unable to be upgraded to the required AK Firmware version, the original replacement part request (for the 'older' part number) will be placed on back order with an Undetermined Delivery commitment.

 

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms