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Device Monitoring FAQs - Device Up While No Traffic/ Device Down While Traffic Received (Doc ID 2309749.1)

Last updated on NOVEMBER 20, 2023

Applies to:

Oracle Communications Session Monitor - Version 3.3.x and later
Information in this document applies to any platform.

Goal

The "Device Monitoring" or "Device Down" alert can be difficult to troubleshoot. Below are some clarifications regarding FAQs on this subject

Solution

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In this Document
Goal
Solution
 Where can I find documentation?
 Device is shown as being OK even though there is no traffic
 Device is shown as being down or there is a Device Monitoring down alert - but there is traffic being seen on that device
 How to check current Device Status
 How to troubleshoot the Device Down / Device Monitoring alert
 Automatic PCAP Trace
 Check for Failed/Timed Out/Error calls
 Check KPIs


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