Oracle ZFS Storage Appliance: Support Strategy for Replacing a HGST HUH728080AL5200 8TB HDD
Last updated on OCTOBER 26, 2017
Applies to:Oracle ZFS Storage ZS4-4 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS4-4 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
7000 Appliance OS (Fishworks)
BEFORE CONTINUING with the order for a replacement of a 8TB HDD, please ENSURE you have READ and UNDERSTAND the information contained in this document.
Failure to ADHERE to this document WILL result in delays to Customer problem resolution.
IMPORTANT NOTE: Older model 8TB HDDs are NO LONGER AVAILABLE, a replacement drive with the same Capacity (8TB) will be provided.
However, the replacement drive requires a minimum AK Firmware version of OS 8.7.0 for the ZFS Storage Appliance.
Updating your software to the recommended version code will help to expedite part replacements.
Please see MOS Document ID 2021771.1 for the latest ZFS Storage Appliance Software Requirements and update process.
IMPORTANT NOTE: If you are unable to upgrade the AK Firmware version to support the newer 8TB drive, the replacement parts request (for older 8TB disk) will go on backorder with NO KNOWN TIME of fulfillment.
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