6300/3900 SBC server stops sending data to Oracle Communication Session Monitor

(Doc ID 2330460.1)

Last updated on FEBRUARY 26, 2018

Applies to:

Acme Packet 6300 - Version S-Cz7.3.0 and later
Oracle Communications Session Monitor - Version 3.3.x and later
Acme Packet 3900 - Version E-Cz7.4.0 and later
Information in this document applies to any platform.

Symptoms

6300/3900 SBC server(s) configured as SBC probes for Oracle Communications Session Monitor stops sending data (though originally this was working)

The SBC's log file: log.commMonitord may show:

CommMonitorServerReq::process: no agent for socket

And output from the command "show comm-monitor" will show an increase in the "internal msg dropped" counter e.g.

 

 

Cause

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