STA Services Can't Restart - cannot open WLS_DIAGNOSTICS000000.DAT file

(Doc ID 2337301.1)

Last updated on DECEMBER 15, 2017

Applies to:

StorageTek Tape Analytics - Version 2.3 and later
Information in this document applies to any platform.

Symptoms

 STA services are not starting

Error text from rda log:

 

Changes

 Customer made changes to environment that removed the installer user and left just the id. Other changes may have been made as well but were not documented.

Cause

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