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SGD Services will not Start after January 2018 PSU (5.3p3) with SecurID Login Authority Enabled (Doc ID 2362384.1)

Last updated on JULY 05, 2022

Applies to:

Oracle Secure Global Desktop - Version 5.3 and later
Information in this document applies to any platform.


The Secure Global Desktop (SGD) Administrator may find that SGD services will not start correctly after the application of the January 2018 PSU for SGD 5.3, commonly referred to as 5.3p3. 

While investigating this issue, events related to the JVM--specifically referencing log4j, as below--are found within server logs:


The SGD Administrator has recently applied the January 2018 PSU for SGD 5.3, which includes updated log4j components.


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In this Document
 Recommended Solution
 Known Workarounds
 Restoring the Original Log4j Components
 Restoration Procedure

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