SGD Services will not Start after January 2018 PSU (5.3p3) with SecurID Login Authority Enabled

(Doc ID 2362384.1)

Last updated on APRIL 20, 2018

Applies to:

Oracle Secure Global Desktop - Version 5.3 and later
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator may find that SGD services will not start correctly after the application of the January 2018 PSU for SGD 5.3, commonly referred to as 5.3p3. 

While investigating this issue, events related to the JVM--specifically referencing log4j, as below--are found within server logs:

2018/02/01 12:00:00.001 (pid 10101) server/server/fatalerror #12345678910
Oracle Secure Global Desktop (5.30.943) FATAL ERROR:

JServer error: java.lang.NoClassDefFoundError: org/apache/log4j/Layout
at com.rsa.authagent.authapi.config.AgentProperties.<clinit>(Unknown Source)
at com.rsa.authagent.authapi.AuthSessionFactory.<init>(Unknown Source)
at com.rsa.authagent.authapi.AuthSessionFactory.getInstance(Unknown Source)
at com.sco.tta.server.login.securid.SecurIDServiceProvider$1.run(Unknown Source)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.ClassNotFoundException: org.apache.log4j.Layout
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:335)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
... 5 more
.
There may be a problem with the JVM.

The server will exit.

Check the logs for more information.

 

Note: At this time, this behavior appears to be specific to SGD deployments that have enabled the native SecurID Login Authority.   Details regarding this optional authentication mechanism can be found within Section 2.5 of the SGD Administration Guide, SecurID Authentication.

Changes

The SGD Administrator has recently applied the January 2018 PSU for SGD 5.3, which includes updated log4j components.

Cause

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