T4/T5 S11 System faults on the PCI/SCSI bus with a PCIEX-8000-0A and MPTSAS firmware errors

(Doc ID 2368595.1)

Last updated on MARCH 05, 2018

Applies to:

SPARC T5-8 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
SPARC T4-4 - Version All Versions to All Versions [Release All Releases]
SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

The system exhibits the following FMA alert:

TIME            EVENT-ID                              MSG-ID         SEVERITY
Dec 25 01:42:22 2b26d19a-2028-4f8a-914b-bee5ae3800eb  PCIEX-8000-0A  Critical
Problem Status    : repaired
   Part_Number   : 33170334+1+1
   Serial_Number : 
  Certainty   : 100%
  Affects     : dev:////pci@300/pci@1/pci@0/pci@2/scsi@0
  Status      : out of service, but associated components no longer faulty
    Status           : repaired
    Location         : "/SYS/MB"
    Part_Number      : 7076601
    Revision         : 03
    Serial_Number    : 465769T+1446UL0G62
Description : A problem was detected for a PCIEX device.

 

This maps to a SCSI Controller :

/SYS/MB/SASHBA0   PCIE  scsi-pciex1000,87                 LSI,2308_2 8.0GT/x4   8.0GT/x4        /pci@300/pci@1/pci@0/pci@2/scsi@0


The messages file is flooded with these types of messages:
Dec 25 01:38:25 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:25 HOSTX Reset failedafter fault was detected
Dec 25 01:38:35 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:35 HOSTX MPTSAS Firmware Fault, code: 1500
Dec 25 01:38:37 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:37 HOSTX ioc reset abort passthru
Dec 25 01:38:37 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:37 HOSTX Reset failedafter fault was detected
Dec 25 01:38:47 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:47 HOSTX MPTSAS Firmware Fault, code: 1500
Dec 25 01:38:49 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:49 HOSTX ioc reset abort passthru
Dec 25 01:38:49 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:49 HOSTX Reset failedafter fault was detected
Dec 25 01:38:59 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:38:59 HOSTX MPTSAS Firmware Fault, code: 1500
Dec 25 01:39:01 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:01 HOSTX ioc reset abort passthru
Dec 25 01:39:01 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:01 HOSTX Reset failedafter fault was detected
Dec 25 01:39:11 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:11 HOSTX MPTSAS Firmware Fault, code: 1500
Dec 25 01:39:13 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:13 HOSTX ioc reset abort passthru
Dec 25 01:39:13 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:13 HOSTX Reset failedafter fault was detected
Dec 25 01:39:23 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:23 HOSTX MPTSAS Firmware Fault, code: 1500
Dec 25 01:39:25 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:25 HOSTX ioc reset abort passthru
Dec 25 01:39:25 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:25 HOSTX Reset failedafter fault was detected
Dec 25 01:39:35 HOSTX scsi: [ID 107833 kern.warning] WARNING: /pci@300/pci@1/pci@0/pci@2/scsi@0 (mpt_sas0):
Dec 25 01:39:35 HOSTX MPTSAS Firmware Fault, code: 1500

Cause

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