Diameter Signaling Router (DSR): How To Clear "ERROR 500 Internal Server Error" When Attempting To Access PM&C GUI Following Software Upgrade Backout

(Doc ID 2373740.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 7.0 and later
Tekelec

Goal

After backout of Platform Management and Configuration (PM&C) server to a previous release, web browser graphical user interface (GUI) may not connect and provide the message "ERROR 500: Internal Server Error."

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms