Oracle ZFS Storage Appliance: Hardware Updates Failed With Error - "expander unresponsive"

(Doc ID 2379092.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle ZFS Storage ZS5-4 - Version All Versions and later
Oracle ZFS Storage ZS5-2 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

After the AK code upgrade, the 'hardware updates' failed with an 'expander unresponsive' error as below:

Changes

AK firmware upgrade of the ZS3-2 cluster nodes to Appliance Firmware Release 2013.1.7.13 (OS8.7.13).

Cause

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