User Login Appears to Hang at "Loading..." after Authentication in SGD 5.4

(Doc ID 2380455.1)

Last updated on APRIL 04, 2018

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

Users report that their login attempts to Secure Global Desktop (SGD) appear to hang briefly before eventually failing after providing their authentication credentials.

In this scenario, the user may see the following dialog windows:

Changes

This may be the user's first connection—or first connection with their present client device—to a freshly installed (or upgraded) Secure Global Desktop 5.4 deployment.

Cause

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