Oracle ZFS Storage Appliance: Snap Management Utility (SMU), Cannot Connect to BUI after Upgrading to Java 8

(Doc ID 2381588.1)

Last updated on APRIL 30, 2018

Applies to:

Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS4-4 - Version All Versions and later
Microsoft Windows x64 (64-bit)

Symptoms

 When trying to access the Snap Management Utility login at: https://<ip address>:8443/smu/faces/login.jspx, the browser fails to connect and gives the message:

   The site cannot be reached. <ip address> refused to connect.

 The following error is also seen on the SMU Host in %ProgramData%\Oracle\Oracle Snap Management\Utility\SmuService.log.0:

   EVENT: Failed locating JRE runtime library. Error (2) opening registry key 'Software\JavaSoft\Java Runtime Environment'

 

Changes

Upgraded Java on the SMU Host running MS Windows 2008 to Java 8.

Cause

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